Delivery & Returns
We ship within the UK free of charge on our standard delivery option (usually within 2–5 working days) via Royal Mail 48 (second class parcel). Please make reasonable allowance for orders placed on the weekends or public holidays.
You can also select next day delivery and your product will be delivered the next working day, via DPD, for an additional cost of £5.00. In order to ensure next day delivery please make sure you order before 1pm. Orders made after 1pm cannot be guaranteed to be delivered the next day; orders made on weekends or bank holidays will be sent out on the next working day.
Please note orders made for next day delivery (via DPD) on a Friday will be delivered the next working day – Monday (not Saturday), unless the Monday is also is a bank holiday when they will be delivered the next working day after the bank holiday.
Please feel free to email us at [email protected] with any questions you may have about your order or our products and our team will be in contact as soon as possible.
Rest of the world:
Science of Skin Ltd currently ships everywhere apart from the USA (we are working on this too!). Our delivery is via Royal Mail International and delivery times vary depending on where you are but typically take 7-14 days:
International Rate (excluding USA): £10.00
You have the right to cancel your order within 14 days without giving any reason. To exercise this right to cancel, you must inform us of your decision to cancel by sending an email to [email protected] within the 14-day period commencing the day after you received the product.
To return the product please complete the returns note that you will find with the dispatch note, which you will receive when the product is delivered to you. The product you return must be unopened and in its original packaging, unless you are claiming that it is defective or damaged. The product must be returned to us without undue delay and in any event no later than 30 days from the day on which you communicate your cancellation of this order to us. We strongly advise that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.
If the product is not defective, the price of the product returned will be refunded to you in full. You will have to bear the cost of returning the goods.
If the product is defective in any way, we will offer you an exchange or refund and pay the cost of the delivery and return charges.
When we receive the returned product we will make the reimbursement to you without undue delay, and not later than 14 days after we receive the product back from you. We will usually refund any money received from you using the same method originally used by you to pay for your purchase, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If within the 30-day period commencing the day after you received the product you have not notified us of cancellation of order or that a product is defective in accordance with these terms, then you shall have no right to return the product thereafter.